I should have become suspicious of this company when they had a logo saying I could pay by
paypal, but when I went to check out I could not use it and had to pay by
credit card. They also advertised
free shipping on orders over $75.00, but then charged an additional $11.00 as a weight surcharge. I placed my order on 04-04-10,
eight days later I contacted efooddepot.com to find out if it had been shipped. They responded that they were holding my order as most of it was out of
stock. I was upset that they had just held my order without telling me of any problem, especially since everything had shown as in stock when I ordered it. Then they sent me a notice that they had charged my credit card for an amount lower then my original order. I asked for a detailed
accounting of the charge. They did not send me a detailed accounting. They sent me a note saying 4 things would not be shipped. One of the things they specified I would not receive was a box of tea costing $4.43. They guaranteed I would receive the rest of my items by 04-19-10. I finally received my order on 04-21-10. It did not have all the items they said I would receive, and some of the items I received appeared old and dirty. There was still no detailed accounting, but there was a
packing slip. The packing slip did not list the tea, which I did receive. It did however list 3 items which I did not receive totaling $4.30. I sent them an
email stating that I had not received the items and that I had received the tea, but when I had gone to my original order and subtracted the cost of all the items I did not receive, and compared it with the amount they said they charged to my
credit card, it was obvious that they had charged me for the tea and also charged me for the 3 items I did not receive, as they had overcharged me exactly $4.30. I asked them to credit me for the $4.30 and also asked for a credit on the $11.00 weight surcharge as the items I did not receive weighed about 15 pounds. Previous to this I had exchanged several emails with them and they had always responded right away. After I sent this
email they did not respond. I sent another email the next day and still no response. I tried to call them and all I could get was an answering machine saying the box to leave a message in was full. Now I know I should search for reviews on companies on the Internet before doing business with them. After I searched for efooddepot reviews I found many complaints. After reading the other reviews I feel certain they purposely told me I would not receive the tea and left it off the
packing slip so that when I complained about the 3 missing items they could say I received the tea which cost more. Hoping I would not do a detailed accounting of the costs, and find out they had charged me for the tea, overcharging me $4.30 for the missing items, and that they did not respond to me as I showed an item by item accounting in the email I sent them.
1. Written by Dav, on 23-08-2010 17:40
I got rip off by efooddepot, they are biggest scam for online shopping. I ordered few items it stated during check out they do not have all the item then they will ship the one available.
I waited for 2 weeks still not received anything and then they charge my credit card. Basically they do not have everything in stock as they claim to be the largest online grocery.
I would report this to BBB and they need to be stoped for what they are doing.
DO NOT EVER shop with them, you will not received your item.
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2. Written by Jim, on 06-08-2010 10:07
Never received my order after numerous emails they kept saying they were sending it then they ignored my emails. Filed a BBB complaint and fraud report with my credit card.
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3. Written by Lisa C, on 17-07-2010 13:10
I am currently in the process of a Paypal claim against this company. I ordered something on June 21 and two weeks later -- nothing. No shipping notification, no delivery of product. I sent a follow-up inquiry via their webform, and also left a voicemail on their answering machine. No response whatsoever. This is appalling service - what a rip-off. I'm waiting to be reimbursed through Paypal and cannot imagine this company will remain in good standing with Paypal if they continue this way.
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4. Written by RIp off SCAM!, on 19-06-2010 09:07
I top what the above said..... They need to close down!
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5. Written by Another sucker, on 04-06-2010 16:18
Yes, I placed an order with them too. Received nothing. Emailed, no response. Called, their voicemail is full. I found them through Google Shopping looking for a rare drink I enjoy. I only wish Google would have reviews posted there so I wouldn't have lost my money. I will be filing a complaint with the BBB and possibly FTC soon if I don't hear anything back in a day or two. I don't see this company staying in business for much longer.
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6. Written by a new customer, on 28-05-2010 10:34
WOW do i agree with you 100%. I ordered 4 bottles of Maggie Seasoning and it is now a month and never recieved my order.messages left on answering machine. no way to contact them, now im calling BBB do complain. I never recieved my order. So much for me and that company. Ripped off of $62.00 In NJ.
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